We offer free support to all our customers
In our FAQs, we answer the most frequently asked questions about our geomarketing software. In addition, recordings of our past webinars provide tips and tricks for working with RegioGraph. All users of the current version also receive access to our support portal, where you can find helpful tutorials, downloads, and the latest news about RegioGraph.
Videos
RegioGraph how-to webinar: Data import and map creation
Webinar
RegioGraph how-to webinar: Data analysis and visualization
Webinar
Sales territory planning at Atos Medical
Webinar
FAQ - Frequently asked questions
Below are answers to some frequently asked questions
Installation & update
Free user hotline
Phone support & callback service
As a registered RegioGraph 2024, 2025 or 2026 user, you have access to expert support through our free hotline:
T +49 911 395 3902
If we are not available at the moment, you can leave us a message. We will call you back within 4 hours within the usual working hours (09:00 to 17:00 CET).
Please have your registration number ready.
Email support
If you have a question outside of business hours, you can email us with your issue:
support.regiograph(at)smb.nielseniq.com
One of our experts will reply within 4 hours within the usual working hours.